How It Works 9

• How does VURVhealth save me money?
• Will paying for health care with my VURVhealth membership count towards my deductible?
• What about the rest of my family?
• Is there any additional paperwork or forms to fill out?
• How does VURVhealth make money?

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Membership 12

• How do I use my membership?
• Where can I use my VURVhealth ID Card?
• How do I know how much I will spend and save using my membership?
• I Already Have An Existing Health Insurance Plan, Can I Still Sign Up For VURV?
• I'm Working With A Health Insurance Broker That Doesn't Offer VURV, Can I Still Sign Up?

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Network & Providers 3

• I already have a provider I love, can I use VURVhealth with them?
• What if a provider from the database doesn’t recognize VURVhealth or my VURVhealth ID?
• I’m shopping around and getting quotes, why are costs different between providers?

Mobile Apps 19

• How do I change my password?
• Where Can I Download The VURVhealth Mobile App?
• I Have An Iphone, Where Do I Download The App?
• I Have An Android, Where Do I Download The App?
• Does VURVhealth Work On Iphone?

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VURVhealth Rx 14

• Where can I use my free VURVRx ID Card?
• Who is eligible?
• How do I use my Card?
• Do I have to show my Card each time I go to the pharmacy?
• How do I find the VURVhealth discount price on my medication?

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Billing 27

• What is my VURVhealth Billing Account?
• How do I manage my VURVhealth billing account?
• What’s the VURVhealth Member Portal?
• How do I login to the VURVhealth account / Member Portal?
• How do I upgrade or downgrade my current plan?

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MRA 21

• What is my MRA account number?
• How far back can I submit an SF Covered MRA claim for reimbursement?
• How long will my SF Covered MRA be available?
• Are there fees associated with an SF Covered MRA?
• Who and what is WageWorks?

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City Option Program 6

• What should I do if I am enrolled in an SF City Option Program but my circumstances change?
• My employer made contributions to my MRA Account but I left the company. Can I still join VURVhealth?
• How do I know if my employer made payments to the SF City Option for me?
• What do I do if my employer was supposed to contribute to the SF City Option Program but there are no payments on my behalf in your system?
• My employer made a payment to City Option for me. What program am I eligible for?

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Healthy San Fransisco (HSF) for Employees 10

• What is Healthy San Francisco?
• Am I eligible to participate in Healthy San Francisco and have my VURVhealth monthly premiums reimbursed?
• How do I enroll in Healthy San Francisco?
• Is VURVhealth Available to me as an individual consumer?
• How do I enroll in VURVhealth as an Individual Consumer

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SF Medical Reimbursement Account (SF MRA) for Employees 29

• What is an SF Medical Reimbursement Account (SF MRA)?
• How do I know if I qualify for SF MRA?
• How do I submit claims for eligible reimbursement expenses?
• Can I still use my SF MRA after I no longer work for my employer?
• If my SF MRA is closed, what options do I have?

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Getting Started 11

• How Do I Join VURV?
• Changing Account Details
• Adding A Payment Method
• I'm An Individual, How Do I Join VURV?
• I'm Part Of A Small Business, Is VURV Right For Me?

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Information Collected 4

• Information, Safety And Security
• Legal Requirements
• Email Marketing
• Service Related Announcements