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General/How it works
How does VURVhealth save me money?
Will paying for health care with my VURVhealth membership count towards my deductible?
What about the rest of my family?
Is there any additional paperwork or forms to fill out?
How does VURVhealth make money?
How do I use my membership?
Where can I use my VURVhealth ID Card?
How do I know how much I will spend and save using my membership?
Network & Providers
I already have a provider I love, can I use VURVhealth with them?
What if a provider from the database doesn’t recognize VURVhealth or my VURVhealth ID?
I’m shopping around and getting quotes, why are costs different between providers?
How do I change my password?
Where can I use my free VURVRx ID Card?
Who is eligible?
How do I use my Card?
Do I have to show my Card each time I go to the pharmacy?
How do I find the VURVhealth discount price on my medication?
See all 14 articles
What is my VURVhealth Billing Account?
How do I manage my VURVhealth billing account?
What’s the VURVhealth Member Portal?
How do I login to the VURVhealth account / Member Portal?
How do I upgrade or downgrade my current plan?
See all 27 articles
What is my MRA account number?
How far back can I submit an SF Covered MRA claim for reimbursement?
How long will my SF Covered MRA be available?
Are there fees associated with an SF Covered MRA?
Who and what is WageWorks?
See all 21 articles
City Option Program
WHAT SHOULD I DO IF I AM ENROLLED IN AN SF CITY OPTION PROGRAM BUT MY CIRCUMSTANCES CHANGE?
My employer made contributions to my MRA Account but I left the company. Can I still join VURVhealth?
HOW DO I KNOW if MY EMPLOYER MADE PAYMENTS TO THE SF CITY OPTION FOR ME?
WHAT DO I DO IF MY EMPLOYER WAS SUPPOSED TO CONTRIBUTE TO THE SF CITY OPTION PROGRAM BUT THERE ARE NO PAYMENTS ON MY BEHALF IN YOUR SYSTEM?
MY EMPLOYER MADE A PAYMENT TO CITY OPTION FOR ME. WHAT PROGRAM AM I ELIGIBLE FOR?
See all 6 articles
Healthy San Fransisco (HSF) for Employees
WHAT IS HEALTHY SAN FRANCISCO?
AM I ELIGIBLE TO PARTICIPATE IN HEALTHY SAN FRANCISCO and have my VURVhealth monthly premiums reimbursed?
HOW DO I ENROLL IN HEALTHY SAN FRANCISCO?
Is VURVhealth Available to me as an individual consumer?
How do I enroll in VURVhealth as an Individual Consumer
See all 10 articles
SF Medical Reimbursement Account (SF MRA) for Employees
WHAT IS AN SF MEDICAL REIMBURSEMENT ACCOUNT (SF MRA)?
How do I know if I qualify for SF MRA?
How do I submit claims for eligible reimbursement expenses?
Can I still use my SF MRA after I no longer work for my employer?
If my SF MRA is closed, what options do I have?
See all 29 articles