MDsave will refund your payment in full if you end up not needing your purchased procedure and do not receive care. Email payment.team@mdsave.com to request a refund.
MDsave is founded on the idea of providing patients with an opportunity to access healthcare on their terms, and at the lowest out-of-pocket cost. If you are unable to obtain the services you have purchased, or if you purchase incorrectly, MDsave will refund your money. That's the MDsave Promise.
MDsave vouchers expire one (1) year from the purchase date except in the cases described below. Funds from expired vouchers will be placed in your patient account and can be used for new purchases, or you can request a refund by contacting the MDsave Healthcare Support Team.
Vouchers purchased during promotional campaigns expire six (6) months from the purchase date, and funds will be returned to your patient account, or your can request a refund from the MDsave Healthcare Support Team at (844) 256-7696.
Vouchers purchased from providers who cancel their MDsave participation expire the day the cancellation takes effect. Funds from cancelled vouchers are refunded to the patient account just like expired vouchers.
Vouchers purchased using the CareCredit credit card expire 30 days after the purchase date, after which the payment will be refunded to your CareCredit account.