Refunds are available to new accounts within their first 30 days of subscribing, excluding the $20 one-time enrollment fee. VURVhealth does NOT provide prorated refunds on active subscriptions. If you believe you have been billed in error, please notify us immediately at help@vurvhealth.com or vurvhealth.com/help to complete a help ticket request and one of our help team members will assist you. For further details and information, outlining VURVhealth billing policies, please view our terms and conditions and associated billing policies here.